Unsung was engaged by a defence sector client to conduct a comprehensive assessment of an Enterprise PKI service recently transitioned from an incumbent supplier. The health check scope encompassed documentation review, governance and operational processes, architecture assessment, and technical health evaluation of PKI platform components.

The engagement originated from client concerns regarding the quality and completeness of knowledge transfer and documentation handover during the service transition.

Unsung delivered a comprehensive health check report providing clear visibility of PKI service health and actionable recommendations.

A detailed report presented findings across all assessed dimensions, with evidence-driven, prioritised recommendations informing a remediation roadmap and investment case.

Operational responsibility for the PKI service had recently transferred through a process that failed to deliver comprehensive knowledge transfer. This required Unsung consultants to conduct forensic analysis of the technical platform to establish baseline understanding and inform assessment findings.